Our Shipping Policy:
We endeavour to ship all items quickly and promptly, to as many destinations around the world as possible. As we are strategically located in Tokyo, items are usually airlifted from Japan within 24 hours of being posted, however, conditions at the destination country may adversely affect delivery times, especially during periods of heighten security concerns or heavy volume (e.g., Christmas). Customs of the receiving country may also randomly screen packages which can delay the delivery of your order.
We, at Goods Japan, will do all we can to ensure that your package will clear customs quickly and with the minimum of difficulty. We are also are able to investigate the delay of any package on your behalf. Should you experience significant delays to the delivery of your order please contact us and our friendly support staff will do all we can to assist.
We offer free shipping for our entire product range to all postal destinations world wide. Please refer to the chart below:
Shipping Option |
Estimated delivery time |
Tracking provided? |
Additional cost? |
Economy Airmail (SAL) |
10-15 working days |
No, add US$5.99 |
Free |
Standard Airmail (Priority) |
5-7 working days |
No, add US$5.99 |
Yes |
Expedited Airmail (EMS)9 |
3-5 working days |
Yes |
Yes |
Please note, the delivery times quoted are for reference only, actual delivery times may be longer due to unforeseen delays with the post service, so please check local conditions before choosing your shipping option.
Expedited shipping (EMS courier service) is less subject to postal delays compared to economy or standard airmail and tracking numbers are provided at no additional charge. EMS shipping is available on request, so please contact us for a quote once you have decided on your items, but before paying for your items.
Delivery times do not include handling times at our fulfilment centre. We always endeavour to have orders posted within 48 working hours or less from the time we receive your order, but handling time can be up to five working days in extremely unusual circumstances.
Please note we generally combine orders wherever possible, however, orders of more than one item that exceeds two kilogrammes (4.41lbs) are usually sent in separate packages owing to postal restrictions. This does not apply to a product purchased as a single item that exceeds two kilogrammes.
We will do our best to entertain shipping requests, however, we cannot guarantee that we will be able to act on requests made once an order has been placed and paid for, as orders that are ready to ship may be dispatched before we receive or can act upon your request.