Goods Japan's Policiess



Our Shipping Policy:

We endeavour to ship all items quickly and promptly, to as many destinations around the world as possible. As we are strategically located in Tokyo, items are usually airlifted from Japan within 24 hours of being posted, however, we’re very sorry to report that as the Covid-19 crisis deepens, more essential services are being suspended owing to severely reduced air transportation, and precautions taken by authorities worldwide to reduce person-to-person contact. This has resulted in severe disruption to the global transportation network and the delaying of packages sent worldwide.

As a result, Japan Post has announced that they have ceased accepting all economy airmail (also known as SAL). However, we are pleased to announce that Priority Airmail (both registered and unregistered) and EMS packages can still be delivered to the following destinations:

  • Aland Islands
  • Andorra
  • Anguilla
  • Australia
  • Benin
  • BES-Inseln
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Bouvet Island
  • British Indian Ocean Territory
  • Burkina Faso
  • Büsingen, Deutschland
  • Cambodia
  • Cameroon
  • Campione d`Italia
  • Canada
  • Canary Islands
  • Central African Republic
  • Ceuta
  • Christmas Island
  • Cocos Islands (Keeling Islands)
  • Comoros
  • Cook Islands
  • Denmark
  • Ecuador
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Finland
  • France
  • French Guiana
  • French Southern and Antarctic Lands
  • Gambia
  • Germany
  • Gibraltar
  • Greenland
  • Guadeloupe
  • Guam
  • Guernsey
  • Guinea
  • Heard Island and McDonald Islands
  • Heligoland, Germany
  • Hong Kong
  • Iceland
  • Isle Of Man
  • Japan
  • Jersey
  • Kazakhstan
  • Lake Lugano from Ponte Tresa to Porto Ceresio (IT)
  • Laos
  • Lebanon
  • Liberia
  • Livigno
  • Macao
  • Malaysia
  • Mali
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mayotte
  • Melilla
  • Mexico
  • Micronesia
  • Monaco
  • Myanmar
  • Nauru
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • Niger
  • Niue
  • Norfolk Island
  • Northern Mariana Islands
  • Norway
  • Palau
  • Palestinian National Authority
  • Papua New Guinea
  • Philippines
  • Puerto Rico
  • Qatar
  • Republic of Korea
  • Saint Pierre and Miquelon
  • Sankt Bartholomäus
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Georgia and the South Sandwich Islands
  • Spain, Balearic Islands
  • Spitsbergen and Jan Mayen Island
  • Swaziland
  • Sweden
  • Taiwan
  • Tajikistan
  • Thailand
  • Timor-Leste
  • Tokelau
  • Tonga
  • United Kingdom
  • United States Minor Outlying Islands
  • USA
  • Vanuatu
  • Vietnam
  • Virgin Islands (USA)

Sadly, we are unable to offer postal delivery to the destinations not on the list above (a full list can be found on Japan Post’s official website ). However, UPS courier may be available to the countries not serviced by the post office, should you wish to have your order delivered by UPS Courier, please contact us for a quote.

For your convenience we have disabled shipping to countries currently not serviced by the post office on our website, and adjusted our shipping and prices to reflect the new reality.

To our customers who are in areas temporarily not serviced by the post office, we sincerely apologise for what has happened and hope services are restored as soon as possible.

To our customers that are still able to receive Priority Airmail and EMS packages, we very much apologise for the price increase, as economy airmail is no longer available. While our prices have increased to accommodate the limited types of shipping methods available, we have reduced our profit margins to reduce the impact to you.

As for shipping times, while delivery usually takes 10-15 working days, unfortunately owing to the pandemic, we are unable to forecast shipping times accurately, as it is highly dependent on local conditions. Kindly refer to your local authorities for more information.

Delivery times do not include handling times at our fulfilment centre. We always endeavour to have orders posted within 48 working hours or less from the time we receive your order, but handling time can be up to five working days in extremely unusual circumstances.

Please note we generally combine orders wherever possible, however, orders of more than one item that exceeds two kilograms(4.41lbs) are usually sent in separate packages owing to postal restrictions. This does not apply to a product purchased as a single item that exceeds two kilogrammes.

We will do our best to entertain shipping requests, however, we cannot guarantee that we will be able to act on requests made once an order has been placed and paid for, as orders that are ready to ship may be dispatched before we receive or can act upon your request.

Regardless of where you are from, we wish you and your loved ones all the best during this terrible pandemic.

Our Payment Policy:

We’re pleased to offer a wide array of payment choices to our customers through our secure online checkout. We offer the following payment options:

  • Credit card payment with secure encryption and 3D Secure™
  • PayPal
  • Bank Transfer

For credit card and Paypal, simply proceed to checkout and select the checkout method of your choosing, enter your details and our secure systems, and that of our partners, will do the rest.

For bank transfer, please note that we offer bank transfer in a range of currencies, including Euros, US dollars, Canadian dollars, Australian dollars, and British pounds. We have bank accounts in Germany, the United States, Canada, Australia and the UK, so you are able to transfer locally without the expense of transferring money to Japan. Should you select this option, we will send you an invoice with instructions and how to transfer to our various bank accounts worldwide.

Our Return Policy:

Owing to the high cost of shipping and the nature of the products we sell, returns are usually not accepted. However, under certain circumstances it may be possible to make an exception and issue a return if the item you purchased is returned to us in an unused condition and in its original packaging. Therefore, if you feel you are not fully satisfied with a purchase, please contact us and we will do our best to resolve the issue for you. Please ensure that you contact us before returning any item as unannounced deliveries may be refused or subject to lost without proper preparation.

We stand behind every product we sell, therefore, should you feel an item has been misrepresented, or is not in the condition as promised, please let us know and we will promptly replace it or issue a full refund to ensure your satisfaction.

Our Environmental Policy:

At Goods Japan we strive to be as green as possible when it comes to the environment. Our goal is, wherever possible, to:

  • Reduce waste,
  • Challenge suppliers to reduce their environmental impact,
  • Recycle packaging material,
  • Reduce our emission impact and carbon footprint,
  • Engage our customers in ways that are environmentally friendly.

In the interests of this we ask our suppliers not to use excessive packaging and to meet or exceed the environmental guidelines in the manufacture of their products. We also ask that items use the least possible packaging material. For our part, we endeavour to use the least amount of packaging materials and seek out recycled and unbleached paper products with the minimal amount of artificial packing material. Suppliers are asked to source humanely slaughtered and environmentally friendly animal products.

Please be assured that Japan has some of the most stringent environmental laws on the planet when it comes to waste management, emissions and manufacturing, so you can be rest easy in the knowledge that the products you buy at Goods Japan have sound environmental credentials.

Duties and Taxes:

Please note import duties, taxes, and charges are not included in the price of our items. These additional costs vary depending on the destination country of the order and are the buyer's responsibility. Please check with your country's customs office to determine what, if any, these additional costs will be prior to making your purchase. These additional costs are usually comparable to the sales taxes and import duties you would pay for imported items in any bricks and mortar shop in your destination country. Some countries may have an import duty tax threshold, items with a value below this threshold may not be subject to tax, therefore staggering your purchases so they are shipped separately may reduce these additional costs. However, as we are unable to offer advice about duties and taxes, we cannot offer any guarantees in this regards and recommend you check with your tax office for more information.

We do not offer any service that can pre-pay customs fees, as the cost of these services often far exceed the actual cost of additional fees charged.

Please note, owing to heavy penalties for commercial fraud, we are unable to declare a lower value or mark items as 'gifts' on custom declaration forms or invoices.


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