Goods Japan's Policies

Our Shipping Policy:

We endeavour to ship all items quickly and promptly, to as many destinations around the world as possible, and our dedicated team, while taking health and safety precautions, are still able to ship orders within one business day in most cases.

However, we’re very sorry to report as the Covid-19 country restriction continues, this has resulted in severely reduced air transportation, and precautions taken by authorities in all countries to reduce person-to-person contact. This has resulted in severe disruption to the global transportation network and the delay of postal deliveries worldwide.

Sadly, we regret to report, Japan Post has announced that they have ceased accepting all Economy Airmail (also known as SAL) and ceased airmail and EMS to some countries altogether.

Fortunately, we have introduced Japan Post’s Sea Mail, as well as DHL and FedEx delivery to almost all destinations worldwide, while still offering Japan Post Airmail Service and EMS Courier service where available. All shipping fees are calculated based on weight.

Please see the table below for more information:

Our Payment Policy:

We’re pleased to offer a wide array of payment choices to our customers through our secure online checkout. We offer the following payment options:

• Credit and debit cards with secure encryption and 3D Secure™
• Accept Visa, Mastercard, American Express, and China UnionPay payments from customers worldwide.
• Cartes Bancaires
• E-Wallets
• PayPal
• Alipay
• Apple Pay
• Google Pay
• Link
• WeChat Pay
• Bank redirects
• Bancontact
• EPS
• giropay
• iDEAL
• Przelewy24
• Sofort
• Bank debits
• SEPA Direct Debit
• Bank transfer
• US Dollar (US Bank Account)
• Euro (Irish Bank Account)
• Hong Kong Dollar (Hong Kong Bank Account)
• Pound Sterling (British Bank Account)
• Australian Dollars (Australian Bank Account)
• Canadian Dollars (Canadian Bank Account)
• Singaporean Dollars (Singaporean Bank Account)

For credit card and Paypal, simply proceed to checkout and select the checkout method of your choosing, enter your details, and our secure systems, and that of our partners will do the rest.

For bank transfers, please note that we offer bank transfers in a range of currencies, including Euros, US dollars, Australian dollars, and British pounds. We have bank accounts in Germany, the United States, Australia and the UK, so you are able to transfer locally without the expense of transferring money to Japan. Should you select this option, we will send you an invoice with instructions and how to transfer to our various bank accounts worldwide.

Our Return Policy:

Most items can be refunded provided you send your order back to us within 30 days of purchase and if the items returned to us are in an unopened, unused and original condition. Simply email us to confirm your item can be returned. If we approve your return, please return the item(s), with your invoice to our address in Japan, and write on your invoice that you'd like a refund, and the reason why. Once we recieve your approved return in an unused, unopened and original condition we will refund you the cost of the item as soon as possible.

We stand behind every product we sell, therefore, should you feel an item has been misrepresented, or is not in the condition as promised, please let us know and we will promptly replace the product, or return it to us for a full refund.

Please note, for all returns, the cost of return shipping is the buyer's responsibility.

Our Environmental Policy:

At Goods Japan we strive to be as green as possible when it comes to the environment. Our goal is, wherever possible, to:

• Reduce waste,
• Challenge suppliers to reduce their environmental impact,
• Recycle packaging material,
• Reduce our emission impact and carbon footprint,
• Engage our customers in ways that are environmentally friendly.

In the interests of this we ask our suppliers not to use excessive packaging and to meet or exceed the environmental guidelines in the manufacture of their products. We also ask that items use the least possible packaging material. For our part, we endeavour to use the least amount of packaging materials and seek out recycled and unbleached paper products with the minimal amount of artificial packing material. Suppliers are asked to source humanely slaughtered and environmentally friendly animal products.

Please be assured that Japan has some of the most stringent environmental laws on the planet when it comes to waste management, emissions and manufacturing, so you can be rest easy in the knowledge that the products you buy at Goods Japan have sound environmental credentials.