After Sales Service & Customer Support

Shipping type	Estimated Delivery time	Coverage	Tracking	Cost
Sea Mail (available on request)	1-3 months, some delays may be encountered	Most countries	Unavailable	Very Low
Priority Airmail	15-20 working days, depending on conditions at the destination country	Most countries	Optional	Low
EMS Courier	5-10 working days, depending on conditions at the destination country	Most countries	Included	Medium
FedEx International Economy*	3-7 days	Almost all countries	Included	Medium
FedEx International Priority*	1-7 days	Almost all countries	Included	Medium
FedEx International Connect Plus*	5-10 days	Almost all countries	Included	Medium

For more information regarding Post Office shipping restrictions, please visit Japan Post’s official website. As always, should your order be lost in the post or returned to us, we will be happy to issue you your choice of a replacement or a refund.

Please note we generally combine orders wherever possible, however, orders of more than one item that exceeds two kilograms (4.41lbs) are usually sent in separate packages owing to postal restrictions. This does not apply to a product purchased as a single item that exceeds two kilogrammes.

We will do our best to entertain shipping requests, however, we cannot guarantee that we will be able to act on requests made once an order has been placed and paid for, as orders that are ready to ship may be dispatched before we receive, or can act upon, your request.

Important note for FedEx shipping:

FedEx delivery charges do not include the cost of return shipping.
Should you wish to return an order delivered via FedEx, please ensure you do not refuse acceptance and contact us for more information.
Should you refuse to accept packages shipped via FedEx, your packages will not be returned to us and are typically destroyed by FedEx after 90 days.
Should your order be destroyed by FedEx due to your refusal to accept your package, we will be unable to refund you.
Should you wish to return your order delivered via FedEx, please ensure you do not refuse your package and instead return your order to us via your chosen carrier. We will fully refund you upon receiving your order back at our address in Japan.
Deliveries to areas designated "Remote Areas" by FedEx may incur additional shipping fees.
We are unable to pay for any customs duties, taxes, or return shipping costs you incur.
While we will try, as best as practicable, to use the shipping carrier of your choice, we reserve the right to choose the shipping carrier we deem best suited to deliver your order as quickly and efficiently as possible.
All orders shipped to the United States and its territories are Delivered Duty Paid (DDP).
- No Extra Charges on Delivery – You will not be asked to pay additional customs fees or duties when your package arrives.
- Covered Regions – This policy applies to shipments to:
  - The United States (50 states)
  - Puerto Rico
  - Guam
  - U.S. Virgin Islands
  - American Samoa
  - Northern Mariana Islands
- Transparent Pricing – The price you pay at checkout is final. There are no hidden import costs.
For other destinations outside the U.S. and its territories, tariffs and duties may still apply depending on local customs regulations.

Our Payment Policy:

We’re pleased to offer a wide array of payment choices to our customers through our secure online checkout. We offer the following payment options:

Credit and debit cards with secure encryption and 3D Secure™

Accept Visa, Mastercard, American Express, and China UnionPay payments from customers worldwide.
Cartes Bancaires

E-Wallets

PayPal
Alipay
Apple Pay
Google Pay
Link
WeChat Pay

Bank redirects

Bancontact
EPS
giropay
iDEAL
Przelewy24
Sofort

Bank debits

SEPA Direct Debit

Bank transfer

US Dollar (US Bank Account)
Euro (Irish Bank Account)
Hong Kong Dollar (Hong Kong Bank Account)
Pound Sterling (British Bank Account)
Singaporean Dollars (Singaporean Bank Account)

For credit card and PayPal, simply proceed to checkout and select the method of your choosing. Enter your details and our secure systems, along with those of our partners, will take care of the rest.

For bank transfers, we offer options in a range of currencies, including Euros, US dollars, British pounds, and more. With bank accounts in Germany, the United States, the UK, and other regions, you can transfer locally without the expense of sending money internationally. Should you select this option, we will send you an invoice with instructions and details for transferring to our bank accounts worldwide.

Our Return Policy:

Most items can be refunded provided you send your order back to us within 30 days of purchase and if the items returned to us are in an unopened, unused and original condition. Simply email us to confirm your item can be returned. If we approve your return, please return the item(s), with your invoice to our address in Japan, and write on your invoice that you'd like a refund, and the reason why. Once we recieve your approved return in an unused, unopened and original condition we will refund you the cost of the item as soon as possible.

We stand behind every product we sell, therefore, should you feel an item has been misrepresented, or is not in the condition as promised, please let us know and we will promptly replace the product, or return it to us for a full refund.

Please note, for all returns, the cost of return shipping is the buyer's responsibility.

Our Environmental Policy:

At Goods Japan we strive to be as green as possible when it comes to the environment. Our goal is, wherever possible, to:

Reduce waste,
Challenge suppliers to reduce their environmental impact,
Recycle packaging material,
Reduce our emission impact and carbon footprint,

Engage our customers in ways that are environmentally friendly.

In the interests of this we ask our suppliers not to use excessive packaging and to meet or exceed the environmental guidelines in the manufacture of their products. We also ask that items use the least possible packaging material. For our part, we endeavour to use the least amount of packaging materials and seek out recycled and unbleached paper products with the minimal amount of artificial packing material. Suppliers are asked to source humanely slaughtered and environmentally friendly animal products.

Please be assured that Japan has some of the most stringent environmental laws on the planet when it comes to waste management, emissions and manufacturing, so you can be rest easy in the knowledge that the products you buy at Goods Japan have sound environmental credentials.

Duties and Taxes:

Please note import duties, taxes, and charges are not included in the price of our items. These additional costs vary depending on the destination country of the order and are the buyer's responsibility. Please check with your country's customs office to determine what, if any, these additional costs will be prior to making your purchase. These additional costs are usually comparable to the sales taxes and import duties you would pay for imported items in any bricks and mortar shop in your destination country. Some countries may have an import duty tax threshold, items with a value below this threshold may not be subject to tax, therefore staggering your purchases so they are shipped separately may reduce these additional costs. However, as we are unable to offer advice about duties and taxes, we cannot offer any guarantees in this regards and recommend you check with your tax office for more information.

We do not offer any service that can pre-pay customs fees, as the cost of these services often far exceed the actual cost of additional fees charged.

Please note, owing to heavy penalties for commercial fraud, we are unable to declare a lower value or mark items as 'gifts' on custom declaration forms or invoices.

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