Goods Japan Limited (“Goods Japan”, “we”, “us” or “our”) respects the privacy of customers and visitors to GoodsJapan.com.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, how long we may retain it, and the rights that may be available to you.

Goods Japan Limited is responsible for personal information processed in connection with GoodsJapan.com and orders placed directly with Goods Japan.

SECTION 1 - INFORMATION WE COLLECT

When you browse our website, create an account, place an order, contact us, request a return or otherwise use our services, we may collect or receive personal information including:

• your name;
• billing and delivery address;
• email address;
• telephone number;
• account and login information;
• order and transaction information;
• products ordered, quantities and prices;
• SKU, product identifier or product URL information;
• payment-related information;
• returns, refunds and customer-service information;
• communications between you and Goods Japan;
• information required for shipping, delivery, customs, transport security or regulatory compliance;
• Internet Protocol (IP) address;
• browser and operating-system information;
• device type;
• access times and other website or security information; and
• where applicable and technically available, other device, network or technical identifiers.

For orders placed directly through GoodsJapan.com, we may record the IP address used when an order is placed and associate that information with the relevant order and transaction.

Goods Japan may collect this information for orders to all destination countries and not solely for shipments to the United States or any other particular country.

Where an order is placed through a third-party marketplace, payment provider or other service, we may receive personal, order, delivery, transaction or technical information supplied to us by that service.

We do not require a marketplace or other third party to provide information which it does not lawfully or technically make available to us.

Payment-card and other payment information may be collected or processed directly by our payment service providers. Goods Japan may not itself receive or retain complete payment-card details where those details are processed directly by a payment provider.

SECTION 2 - HOW WE USE PERSONAL INFORMATION

We may use personal information where reasonably necessary to:

• process and administer orders;
• process payments;
• pick, pack, ship and deliver products;
• communicate with you regarding your order;
• manage customer accounts;
• process returns, refunds and after-sales enquiries;
• verify transactions;
• prevent and investigate fraud, misuse, abuse or unauthorised activity;
• protect customers and the security and integrity of our website, systems and transactions;
• comply with customs, import, export, aviation-security, transport-security and other shipping or regulatory requirements;
• provide information required by postal operators, shipping carriers, freight forwarders, customs brokers and competent authorities;
• maintain accounting, tax, transaction and business records;
• establish, exercise or defend legal claims;
• comply with applicable legal and regulatory obligations;
• operate, maintain, troubleshoot and improve our website and services;
• understand the general operation and performance of our website; and
• send marketing communications where you have consented or where otherwise permitted by applicable law.

Order-linked IP addresses and related technical information may be used for transaction security, fraud prevention, order integrity, shipping, customs and regulatory compliance.

Goods Japan does not use order-linked IP addresses or other personal information to determine or increase prices for individual customers.

SECTION 3 - SHIPPING, CUSTOMS AND TRANSPORT-SECURITY INFORMATION

International postal operators, shipping carriers and government authorities may require advance electronic information concerning a shipment, sender, recipient, transaction or product before a shipment can be accepted, dispatched, loaded for transport, entered into another country or cleared through customs.

For these purposes, information collected or made available in connection with an order may include:

• recipient name;
• delivery address;
• email address;
• telephone number;
• order and transaction information;
• product descriptions and quantities;
• SKU, product identifier or product URL;
• shipper and fulfilment information;
• IP address associated with an online transaction; and
• other technical, security, device, network or transaction information where applicable, available and reasonably required.

Such information may be provided where reasonably necessary to:

• fulfilment providers;
• postal operators;
• shipping carriers;
• freight forwarders;
• customs brokers;
• customs and border authorities;
• aviation and transport-security authorities;
• law-enforcement authorities; and
• other competent government or regulatory authorities.

Goods Japan may collect relevant order and technical information for customers in all destination countries as part of its standard transaction-security, fulfilment, shipping and regulatory-compliance procedures, even where a particular shipping or governmental requirement applies only to certain destinations.

Where required information is unavailable, incomplete or inaccurate, Goods Japan or a shipping provider may be unable to process, transport or clear the affected shipment.

Goods Japan does not knowingly create or substitute false purchaser, recipient, device or transaction information solely to populate a shipping or regulatory data field.

SECTION 4 - PURPOSES, CONSENT AND OTHER LAWFUL GROUNDS

Depending on the applicable law and the purpose concerned, Goods Japan may process personal information because:

• processing is necessary to enter into or perform a transaction with you;
• processing is necessary to process, fulfil and deliver an order;
• processing is necessary to comply with a legal or regulatory obligation;
• processing is necessary for our legitimate business interests, including transaction security, fraud prevention, protection of our systems, administration of orders and operation of our business;
• processing is necessary for the establishment, exercise or defence of legal claims;
• processing is otherwise permitted or required by applicable law; or
• you have given consent where consent is required.

Information required to process or deliver an order, verify a transaction, comply with shipping or security requirements, or meet an applicable legal or regulatory requirement may be obligatory for the relevant purpose.

If required information is not provided or is materially inaccurate, we may be unable to process, ship or deliver an order.

Where processing depends on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal and does not prevent processing that is permitted or required on another lawful basis.

Marketing consent may be withdrawn at any time.

SECTION 5 - DISCLOSURE OF PERSONAL INFORMATION

We may disclose or make personal information available where reasonably necessary to categories of recipients including:

• payment processors and financial-service providers;
• banks and payment networks;
• e-commerce and marketplace platforms;
• website-hosting providers;
• IT, software, order-management and technology providers;
• cybersecurity and fraud-prevention providers;
• fulfilment centres and logistics providers;
• postal operators;
• shipping carriers;
• freight forwarders;
• customs brokers;
• professional advisers;
• accountants and auditors;
• insurers where relevant;
• customs and border authorities;
• tax authorities;
• aviation and transport-security authorities;
• law-enforcement agencies;
• courts and other competent government or regulatory authorities; and
• a purchaser, successor or other relevant party in connection with a merger, acquisition, corporate reorganisation or transfer of Goods Japan’s business.

We may also disclose information where required or permitted by applicable law, regulation, court order, legal process or lawful governmental request.

We do not sell personal information to third parties for their independent commercial use.

SECTION 6 - THIRD-PARTY SERVICES AND MARKETPLACES

Third-party providers used by Goods Japan may collect, receive, use or disclose information where necessary to perform services for us or for you.

Certain third-party providers, including payment processors, marketplaces, shipping providers and technology services, may process information under their own privacy policies and legal obligations.

Where you place an order through a third-party marketplace or platform, that marketplace may independently determine what information it collects from you and what information it makes available to Goods Japan.

Goods Japan is not responsible for the privacy practices of a third-party website or service acting independently of Goods Japan.

When you leave GoodsJapan.com or use a third-party website or application, you should review the privacy information provided by that service.

SECTION 7 - INTERNATIONAL TRANSFERS

Goods Japan operates an international e-commerce business and uses service providers and shipping networks operating in different countries.

Personal information may therefore be processed, accessed or transferred outside your country of residence, including in connection with:

• payments;
• e-commerce services;
• order management;
• customer service;
• website hosting and technology;
• fraud prevention;
• fulfilment;
• postal and courier services;
• customs processing;
• transport security; and
• regulatory compliance.

The privacy and data-protection laws of another country may differ from those in your country of residence.

Where applicable law requires particular safeguards for an international transfer of personal information, we will take reasonable steps to use an appropriate lawful mechanism or other required safeguard.

SECTION 8 - COOKIES AND SIMILAR TECHNOLOGIES

GoodsJapan.com uses cookies and similar technologies for purposes that may include:

• operating the website;
• maintaining essential website functionality;
• maintaining shopping-basket information;
• enabling login or account functions;
• remembering settings and preferences;
• processing payments;
• providing security and fraud prevention;
• understanding website use and performance;
• diagnosing technical problems;
• integrating third-party services or external media; and
• providing marketing or advertising functionality where used and permitted.

Cookies may include:

• Essential cookies, required for the operation, security or basic functionality of the website;
• Functional cookies, used to provide requested functions or remember preferences;
• Statistics or analytics cookies, used to understand website use and performance;
• External-media cookies, used where external content or services are integrated; and
• Advertising or marketing cookies, where such functionality is used.

Where required by applicable law, non-essential cookies or similar technologies will only be used after the required consent has been obtained.

You can manage available cookie choices through our website’s cookie settings.

You may also configure your browser to block or delete cookies, although blocking essential cookies may affect the operation of GoodsJapan.com.

The collection or processing of information that is reasonably necessary for transaction security, fraud prevention, order processing, fulfilment, shipping, customs or legal and regulatory compliance is separate from optional advertising or marketing-cookie processing and may occur where permitted or required by applicable law.

SECTION 9 - RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or subsequently lawfully used.

Relevant purposes may include:

• processing and fulfilment of orders;
• customer service;
• returns and refunds;
• transaction security;
• fraud prevention;
• accounting and taxation;
• customs and shipping requirements;
• regulatory compliance;
• record keeping;
• dispute resolution; and
• establishment, exercise or defence of legal claims.

The appropriate retention period may vary depending on the nature of the information, the reason it is held, the relationship with the customer and applicable legal or regulatory requirements.

We will not intentionally retain personal information indefinitely without an appropriate purpose.

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymise, securely dispose of or otherwise cease unnecessary processing of it, subject to applicable law and reasonable technical limitations.

SECTION 10 - SECURITY

Goods Japan takes reasonable technical and organisational precautions designed to protect personal information against unauthorised or accidental access, processing, erasure, loss, use, disclosure, alteration or destruction.

Security measures may include access controls, authentication controls, appropriate technical safeguards, encryption in transit where appropriate, system-security measures and procedures governing access to personal information.

Where third parties process personal information on our behalf, we take reasonable steps appropriate to the circumstances to use providers capable of handling that information securely.

Payment information transmitted through our checkout and payment providers is protected using the security measures made available by those providers.

No method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

SECTION 11 - YOUR PRIVACY RIGHTS

Depending on the law applicable to you, you may have rights concerning your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• request deletion of personal information in certain circumstances;
• request restriction of certain processing;
• object to certain processing;
• request portability of certain information;
• withdraw consent where processing is based on consent;
• object to or opt out of direct marketing; and
• make a complaint to an appropriate privacy or data-protection authority.

These rights are subject to applicable law and do not apply in every circumstance.

For example, Goods Japan may be required or permitted to retain transaction, accounting, tax, customs, shipping, fraud-prevention or regulatory records despite a request for deletion.

We may take reasonable steps to verify your identity before responding to a privacy request.

SECTION 12 - DIRECT MARKETING

Where required by applicable law, Goods Japan will obtain appropriate consent before using personal information for direct marketing.

You may unsubscribe from marketing emails by using the unsubscribe mechanism provided with the communication or by contacting us.

Withdrawing from marketing communications does not prevent Goods Japan from sending non-marketing communications reasonably necessary in connection with an order, account, transaction, service, security issue or legal obligation.

SECTION 13 - CHILDREN AND AGE OF CONSENT

GoodsJapan.com is intended primarily for persons legally capable of entering into purchase transactions.

Where applicable law requires a parent or legal guardian to act or consent on behalf of a minor, the parent or guardian should do so.

We do not knowingly require children to provide personal information beyond information reasonably necessary to provide a service requested in accordance with applicable law.

SECTION 14 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy where our services, systems, business practices or legal obligations change.

The current version will be made available on GoodsJapan.com.

Where a material change affects how we collect or use personal information, we will take reasonable steps to make revised information available before the new processing begins where required by applicable law.

Changes do not retrospectively authorise processing that was unlawful when originally carried out.

If Goods Japan is acquired, merged, reorganised or its business is transferred, personal information may be transferred to an appropriate successor or related party as part of that transaction, subject to applicable legal requirements.

SECTION 15 - QUESTIONS, PRIVACY REQUESTS AND COMPLAINTS

If you would like to:

• ask a question about this Privacy Policy;
• request access to personal information;
• request correction of personal information;
• exercise another privacy right available to you;
• withdraw marketing consent;
• register a privacy complaint; or
• obtain further information about how Goods Japan handles personal information,

please contact:

Goods Japan Limited

Email: info@goodsjapan.com